A non refundable deposit equal to the first night of the stay is required.
Full booking balance can be paid on departure.
Payments by cash, bacs, and the following cards:
Visa Debit / Delta/Maestro – no charge.
Visa Credit, Mastercard, American Express – a charge of 2.00%.
If the booking is cancelled 7 or more days before arrival then a charge equal to the first night of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Additional Check In Notes
If one person occupies a room originally booked for two, with no prior arrangement and agreed rate, the full room rate would be payable.
Due to previous damage to our soft furnishings, we must request that guests do not consume take-away meals at Hillsdale. We regret that if you do not comply with our wishes this may result in you being asked to leave and you may incur extra charges to cover damage or loss of business as a result.
As you will know, it is now illegal to smoke in public premises, but please do make use of the front garden for this purpose.
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Rooms are usually ready for check-in by 1pm. You are, of course, welcome to arrive earlier and we will be pleased to take your bags for safe keeping, but we cannot guarantee that your room will be ready. If you expect to arrive with us after 9.pm we respectfully request that you contact us to arrange for this. Check-out time is by 10.am please, to enable us to collect the sheets for the laundry and to prepare the rooms for new arrivals!